Love your people is an essential ingredient of business success. Whatever the industry—whether it be manufacturing, sales, services, construction, technology, media, public administration, or the arts—love is contagious, and spreading a little is so rewarding.
Some years ago, as a newly appointed head of sales I visited customers all over the country to gauge opportunities and evaluate risks. On one of these visits, I met a customer who had recently taken the helm of a family business from his retiring father in a rather remote, I would say exotic, part of the country. He represented an important part of my company’s turnover at the time.